If you choose not to make a transaction in the two months following your notification, your account will be frozen. This means you won't be able to make any more transactions until you contact us, but we'll continue to hold your money securely. If you don't pay money in or make a withdrawal from your savings or current account within two months of the letter date, then we’ll:Ĭlose the account on your behalf if it has a zero balance orįreeze any future transactions if there is money in the account. Please see our ISA guide for more information. If you have a TSB Cash ISA and want to close it, please remember that if you don’t transfer the account to another ISA with a different bank or building society the money held in the account may lose its tax-free status. We'll be sorry to see you go, but you can do this through the TSB online form or by visiting us in branch. If you're not sure whether your account is best for you, then please visit here to view our range of savings and current accounts or visit us in branch.įor business customers you can see the latest information on our products here or contact your Relationship Manager on 03. If you'd prefer to visit a TSB branch, you can check our branch locator to find your nearest branch and our opening hours. If you don't already use Internet Banking, it's simple to register online, you can then also start to use our Mobile Banking app. You can pay money in or make a withdrawal via our Internet Banking. If you're happy with your account and want to keep it active, then simply pay money in or make a withdrawal within two months of receiving our letter.

We’ll contact you before we make any changes to your account, so that you know what options are available to you.īelow is a guide of the choices available to you. Whatever the reason, please be assured that we’ll keep your money safe for when you do need it.įor savings and current accounts where a transaction hasn’t been made for three years, we’ll freeze your account to prevent any further money being paid in, withdrawn or fraudulent activity to protect you until we have received instructions from you and re-checked your identification. For further protection we’ll also stop sending out future account statements or issue new debit/ATM cards. There could be many reasons why you haven’t used your personal or business savings or current account recently. Savings and current accounts that haven’t been used for a long time

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